It sure is amazing how much you miss your car when you don’t have it. I had to give my car up another time last May when I hit a deer. She was in pretty bad shape and was gone for about 3-4 wks. It was tough. Anyway.
My transmission went out on my car Monday night. On Tuesday, I got the news that I need a new transmission and that it would be about $2200 for a used (not rebuild, used) transmission and $3200 for a new one. Only a tard would buy a used one. Rebuilt is fine, but used? No, not so much. They did offer a 60 day warranty on the used one. WTF? You do the math on how stupid that would have been. In my distraught state, I remembered Sadie telling me about all the articles she saw online about bad Honda transmissions, so the Google search commenced. I too found a million articles. I left a complaint at Car Complaint.com or something like that and actually contacted someone who had had a similar problem in November. I then found a site that said Honda had extended warranties on some cars that fell within the year my car was manufactured, so I got on the horn with the nearest dealer.
I wasn’t expecting much, but figured if I could save some money, hell yeah. I called Wilde Honda down in Waukesha and spoke with the most wonderful service manager ever, Jim. He told me that he was about 99% sure he could get Honda to replace my transmission at no cost. The only thing was, I had to get my car down to him and it was in West Bend. I will make this shortish. I called the place that towed my car and said no thank you to their $3000+ transmission and told them Honda would take care of me. Much to their dismay. I ended up calling Jim back the following day to get some more reassurance that Honda would take care of me. He was SO freakin’ kind to me. He said that he wasn’t trying to take my money, he would get paid by Honda and he would rather they pay for the repair than me, and that he just wanted to take care of me and do whatever he could. I was shocked Seriously, when does this ever happen? A few hours later my car was at his place and he called and told me that Honda would cover the repair.
I am happy to say that I now have a working transmission with a 36,000 mile warranty and some of the best service I have ever received in my life! When Mike, his daughter, and I walked in to get my keys, we all got bags of cookies and a bottle of water. How awesome is that? Either way, Honda has a customer for life. They stood behind their product and took care of me, their customer. What more could I ask for?
Thank you Jim for being a wonderful person and taking care of your customer. Thank you Honda for standing behind your cars!!